Privacy Policy

Privacy Policy for Lion Telecom Services and Solutions Inc.

Effective Date: June 1, 2025

Lion Telecom Services and Solutions Inc. (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, social media, and use our services.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and address.
• Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. Legal Basis for Processing Personal Data

We will process your personal data under the following legal bases:

• Consent: Where you have provided consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where your interests override those interests.

3. How We Use Your Information

We may use your personal data for the following purposes:

• To provide and manage our services.
• To communicate with you, including responding to inquiries and providing customer support.
• To send you marketing communications and promotions (where you have opted in).
• To improve our website and services based on user feedback and usage data.
• To comply with legal obligations.

4. SMS Privacy Policy and Terms of Service

By subscribing to receive SMS, you agree to receive messages for the purposes of, but not limited to, 2-factor authentication, customer care, marketing, account notifications, appointment reminders, and security alerts, even if on a do-not-call list. Message frequency varies, and consent isn’t needed to purchase. To unsubscribe, reply STOP in our message or use the link in our messages; other opt-out methods won’t be recognized. Carrier message and data rates may apply. We may change our messaging number or short code anytime and aren’t liable for missed messages. Your phone number is collected voluntarily and used only for sending updates and account-related material; it’s shared only with our SMS provider and not shared with 3rd parties for marketing. Opt-outs may take up to 10 business days.

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Compliance with Laws: Where required by law or in response to legal requests, we may disclose your personal data to authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that a similar level of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• The country has been deemed adequate by the European Commission.
• We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements as set forth by local, state, and federal law.

9. Your Rights

Under GDPR, you have the following rights:

• The right to access your personal data.
• The right to rectification of inaccurate personal data.
• The right to erasure of your personal data (the right to be forgotten).
• The right to restrict processing of your personal data.
• The right to data portability.
• The right to object to processing of your personal data.

To exercise these rights, please contact us using the contact details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lion Telecom Services and Solutions Inc.
PO Box 518 Doylestown, PA 18902
215-494-7854
kristy@liontelecominc.com